I just placed an order, when will it ship?
Tracking numbers will be updated shortly after being shipped please allow 3-5 business days after your order has been Placed. If you don't have a tracking number after 5 business days please email us at firstname.lastname@example.org
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100% money-back guarantee if the product is unused and damaged. You must ship it back at your own expense, once we have received the product we will refund the amount of your original purchase. Please Include a name and order number on the returned parcels.
Can I cancel my order?
You will not be able to cancel your order until you receive your order and request a refund upon delivery.
I have entered an incorrect address what do I do now?
If you have miss-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong kindly notify us via email at email@example.com. If the given address is wrong we can change the address to the correct one within 24 hours.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to firstname.lastname@example.org and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks